BnM - Retail Warehouse & Garden Centre – Facilities Management Case Study

This large-format retail warehouse and garden centre required a comprehensive facilities management solution to maintain a professional customer-facing environment, protect key building assets, and ensure the site remained safe, clean, and operational throughout the year.

Our team was appointed to deliver a range of specialist services including sign removal, chewing gum removal, drone surveys, cladding restoration, internal cleaning, reactive lighting solutions, drain unblocking, and pressure washing.

Signage Removal & Site Improvements

Existing signage and associated fixtures were safely removed as part of planned site improvement works. The project was completed with minimal disruption to trading operations, ensuring the retail environment remained accessible to customers throughout the works.

Chewing Gum Removal

High-footfall pedestrian areas, entranceways, and customer walkways were professionally treated using specialist gum removal equipment. This significantly improved the appearance of the site and enhanced the overall customer experience.

Drone Survey & Asset Inspection

Advanced drone technology was utilised to inspect roofs, gutters, cladding systems, signage structures, and other high-level assets. Detailed condition reports provided valuable insight into maintenance requirements while eliminating the need for costly access equipment.

Cladding Restoration

The external cladding was professionally cleaned and restored to remove environmental staining, organic growth, and weather-related discolouration. Restoration works enhanced the building’s appearance while helping extend the lifespan of the cladding system.

Internal Cleaning Services

Comprehensive internal cleaning services were provided across customer and staff areas to maintain high standards of cleanliness and presentation. Regular cleaning programmes helped create a welcoming environment while supporting operational standards.

Reactive Lighting Solutions

Our team responded to lighting defects across the site, carrying out repairs and replacements to maintain safe access routes, customer areas, and external lighting systems. Prompt response times helped minimise disruption and maintain site safety.

Drain Unblocking

Blocked drainage systems were investigated and cleared to restore proper water flow and prevent flooding risks. Reactive drainage maintenance ensured the site remained operational and protected against water-related issues.

Pressure Washing

External walkways, service areas, entrance zones, and hardstanding surfaces were professionally pressure washed to remove dirt, staining, algae, and general contamination. These works improved presentation while helping reduce slip hazards across customer-facing areas.

Result

The completed works provided the client with a fully integrated facilities management solution covering multiple service disciplines under a single contractor. Through proactive maintenance, rapid-response support, and specialist restoration services, the site continued to operate efficiently while maintaining high standards of appearance and safety.

Services Delivered

✔ Sign Removal
✔ Chewing Gum Removal
✔ Drone Surveys & Asset Inspections
✔ Cladding Restoration
✔ Internal Commercial Cleaning
✔ Reactive Lighting Repairs
✔ Drain Unblocking
✔ Pressure Washing
✔ Planned Preventative Maintenance (PPM)
✔ Facilities Management Support

Project Outcome

  • Enhanced customer-facing appearance
  • Restored and protected external cladding
  • Improved site safety through lighting and drainage repairs
  • Reduced maintenance risks through drone inspections
  • Cleaner internal and external environments
  • Single-source facilities management solution across multiple service areas

Safe. Reliable. Responsive.

Providing facilities management, maintenance, compliance, and asset protection services for retail parks, warehouse facilities, garden centres, commercial properties, and multi-site portfolios throughout Scotland and the UK.