GREGGS - National Retail Store – Facilities Management Case Study

This busy retail premises required a rapid-response facilities management solution to address drainage issues, improve the appearance of the property, and ensure the building remained safe and operational for both customers and staff.

Our team was appointed to deliver a combination of emergency gutter cleaning, soft washing, drone roof inspections, and gutter repair works as part of a reactive and preventative maintenance programme.

Emergency Gutter Cleaning

Following reports of overflowing gutters and drainage issues, our team attended site and carried out an emergency gutter cleaning service. Blockages caused by debris, moss, and accumulated waste were safely removed, restoring the effectiveness of the rainwater management system and preventing further water-related issues.

Soft Washing

The building exterior was professionally soft washed to remove algae, atmospheric staining, organic growth, and surface contamination. Using specialist low-pressure cleaning techniques, we restored the appearance of the property while protecting the building’s external surfaces and finishes.

Drone Roof Survey

A detailed drone roof survey was conducted to assess the condition of the roof and associated rainwater systems. High-resolution aerial imagery enabled our team to identify maintenance requirements, drainage defects, and areas requiring repair without disrupting the operation of the retail outlet.

Gutter Repairs

Following the inspection, repairs were carried out to damaged sections of the guttering system to improve water flow and prevent future leaks. The works helped protect the building fabric while extending the lifespan of the existing rainwater infrastructure.

Result

The completed works restored the effectiveness of the building’s drainage system, improved the property’s external appearance, and provided the client with a detailed understanding of the roof’s condition. By combining reactive maintenance with preventative inspections, we helped minimise disruption to trading operations while protecting the long-term condition of the asset.

Services Delivered:
✔ Emergency Gutter Cleaning
✔ Gutter Unblocking
✔ Soft Washing
✔ Drone Roof Survey
✔ Gutter Repairs
✔ Reactive Maintenance
✔ Planned Preventative Maintenance (PPM) Support
✔ Facilities Management Services

Project Outcome

  • Rapid response to emergency drainage issues
  • Improved building presentation and customer-facing appearance
  • Early identification of roof defects through drone technology
  • Reduced risk of water ingress and future maintenance costs
  • Minimal disruption to daily retail operations

Safe. Reliable. Responsive.

Providing reactive and planned facilities management solutions for retail, commercial, and multi-site clients throughout Scotland.